Store Policies

Return, Refund & Exchange Policy

We want you to absolutely love your new soap, or scrub, or dry oil, or anything else we've created. We craft every product with care and passion, but sometimes stuff just happens. Call us at 832-428-8605 should you need to return a product within 10 days of purchase. We will happily refund the purchase price, minus the cost of shipping, to the credit card used for the purchase if the merchandise is returned by mail in salable condition (unused, unopened, sealed items must still be sealed) to our production site at:

Here Smell This

7219 Yellow Pine Dr

Houston, TX 77040-1848

Please note that all discounted sale items are final and cannot be returned, exchanged, or refunded. All returns and exchanges must include the original receipt. Exchanges are not eligible for any past or ongoing promotions.

Shipping

All shipping via USPS Priority Mail is $7.50 for a small flat rate box or $13.75 for a medium flat rate box. Orders of $49 or more will ship for free.

We know that timely shipping is crucial. Our goal is to ship orders in 2-4 business days. If an extended delay occurs in shipping your package you will be notified via phone or email.

Please note: while we work six days a week to achieve our goal, during peak holiday times or unforeseen weather events, there may be an overall increase in shipping times. Orders ship from Houston, Texas. Other than the occasional hurricane, weather is usually not an issue here. The arrival destination may be another story.

Customer Service

Need help? Please call 1-832-428-8605

Monday – Friday 9am-4pm

Saturday – 10am-3pm

Sunday – Closed

Safe & Secure Payment

Our online payment system is operated by a service provider specializing in secure online payments. https://stripe.com/us/legal